thanks. I hope my claim works. during it I provided a picture of the confirmation email and of the order I made and it said it didn't contain key information like date of purchase and product name. It did but hoping they check it and accept it. Tbh its been a bit of a pain. almost false marketing because people can't find the banner on the benefits section which it says you must use. now you can use this link and click a personal claim. id previously contacted samsung where the advisor didn't seem to know about this deal and referred to one that happened before 31st July. said to contact O2 who are hard to contact cos of coronavirus limitations. anyway thanks for sharing the link it will help people a lot.
Made my claim 3 days ago with this link and the earbuds have arrived today 😃 thank you!! The process was efficient, with a few text messages keeping me informed with the delivery. To make a claim with the link you'll need proof of purchase, showing a date (screen shot of confirmation email worked fine). You'll need to make the claim 30-60 days after purchase. You also need the IMEI number of your device. You can find this just by searching for IMEI in your phone 👍