Galaxy ear buds live ...lost one already:-(

[Wanglili79]

I do not know wherever to laugh or cry!

I am a stage 3 bowel cancer patient. I'm currently undergoing treatment. I had to purchase a new phone as I dropped my old Samsung 9+ on a chemo rod. 

I upgraded to the Note 20 Ultra and have to say so far no issues. The bonus was it came with free Samsung live buds.

I got my buds on Monday...However, today, while in hospital having treatment, I wore my buds to block out the noise of the machines and fellow patients. On leaving the hospital, I realised I had lost my right ear bud. I quickly went back to the ward and found the cleaners had already disposed of the linen etc. I tried to use my phone to locate the missing bud but alas no joy.

The good news is that I am on the verge of kicking cancer ass. However, my four-day-old buds are now just one.

I emailed Samsung in hope that they can help. ( if you don't try to don't get!).

[TessM]

Hey @Wanglili79 ,

you completely have our support in this battle. I am going to drop you a message now, please follow the steps provided there.

All the best.

[Wanglili79]

thank you. for some reason I can not read your message. please resend.

[Wanglili79]

Hi TessM. I can not open your message. please resend

[Ahmednassef]

Hi sir,

I have the same issue as well. I have just lost my right earbuds live.

If you have any further instruction to do, I will highly appreciate that

[Wanglili79]

Samsung emailed me and said they are unable to help but wish me a full recovery.

[Wanglili79]

I did not get the message with steps...but your company told me that they could not help and that I had to buy the galaxy buds