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Galaxy Buds2 Pro high pitch ringing when noise cancelling

(Topic created on: 4 weeks ago)
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Xilef2468
First Poster
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Hi,

I have a brand new pair of Galaxy Buds2 Pro, and as soon as I turn noise cancelling on (even with nothing playing) I get a high-pitched ringing of about 16900 Hz in both ears.

I find the headphones really need the noise cancelling as the passive noise rejection is much worse than my Buds+.

Is there anything I can try before getting a refund?

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1 REPLY 1
Obsydian
Samsung Members Star ★
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You can try a reset (See the link below), but best to return them for a new pair.

What mobile are you using and is it with or without audio ?

 

Restart or reset your Samsung earbuds

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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