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Galaxy Buds2 Pro ear irritation

(Topic created on: 17-12-2022 02:34 AM)
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David_lucka
First Poster
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I bought the galaxy buds2 pro's about a month ago. I used them for about 25 minutes the first time i ever used them, after the 25 minutes my ears started getting very itchy and irritated. After a couple hours of the itchiness i noticed fluid leaking out of my ears. I stopped wearing the earbuds for about 2 weeks and my ears got slightly better but were still very crusty and itchy. I wore them again today for at max 1 hour and my ears are once again very itchy, leaking fluid, and blood came out of them. Id say it is safe to say that it is the earbuds causing the irritation. It is very disappointing, as i love samsung products and i love the earbuds but i cant use them and i paid a lot of money for these earbuds. Id say im entitled for some sort of compensation from samsung. As are a lot of other people that are having these issues. It is obviously an issue with these earbuds that samsung definitely knows about, as there was a class action lawsuit about it in New Jersey. 

25 REPLIES 25
Members_SHOVzI2
First Poster
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I am unable to wear my own buds I got with my S23 ultra. They are brilliant but what's the point of good earbuds if they infect your year.

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DannyT
Moderator
Moderator
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Hey there, as above. We do take issues like this very seriously. so if you are based in the UK or Ireland, then please send us a Private Message to Sam_UK, so we can escalate this to the relevant team.

 

Check out this guide for help sending a PM. https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...


Welcome to the Community!

HisAwesomeness
Explorer
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I am having the same problem with the pro buds pro 2. Just got them last month.
Daz73r
Helping Hand
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Send them back I got a full refund for all my buds using buds live now no problem
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claudiuRO
Explorer
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I have the same issue. I never realized it was actually the ear buds causing this. Have the Buds 2 Pro White model. After 5-10 minutes ear start to itch and if I continue ... the ear canal will start to swell and become crusty.

It is clearly caused by the material used. I never had any issue with any ear phones in my over 20 years of using them. Shame on samsung. This should be getting a class action suit.

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AndrewL
Moderator
Moderator
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@claudiuRO: I'm sorry to hear that you have encountered this issue while wearing your Galaxy Buds2 Pro. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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