Galaxy Buds Volume and Balance Issue

[Electr0]

!! ALL POSSIBLE FIXES LISTED BELOW !!

Wow... two years later and people are still having this problem.
I decided that I'd go though this massive thread and try to compile all the possible fixes, to make it easier for people to (hopefully) find a solution that works for them. Let's go...!

1. Pair with another non-galaxy device

1. Pair to your Galaxy Phone
2. Setup using Galaxy Wearables app
3. Reset using Galaxy Wearables app
4. Place the Buds in the case and wait at least 10 seconds
5. Remove Buds from the case & Pair with your other non-galaxy device
6. Un-pair from your other non-galaxy device
7. Place Buds back in the case and wait at least 10 seconds
8. Re-pair to you Galaxy Phone and setup using the Galaxy Wearables app.

2. Blow on the speaker driver

1. Remove the silicon cap on the faulty ear-bud
2. Cover the ear piece with you mouth and blow VERY GENTLY

3. Clean the metal mesh under the cover

1. Remove the factory wax/glue from the sound exit grid
2. Remove the metal grid (it will require a tool, eg. use a small pocket knife) and the dark mesh under it
3. Clean the mesh under the grid (possibly ear wax between the mesh and the metal grid)
4. Put back the mesh and the grid

4. Check for defects and ensure proper charging

1. Check for dents on the faulty ear bud
2. Ensure they sit in the case properly
3. Charge the ear buds fully
   1. Place the ear buds in the case once at a time
   2. Make sure that the case registers both of them - the central light in the case flashes when each bud is placed correctly.
   3. Make sure each ear bud is "seated" correctly
   4. Leave them to charge for a minimum of 20 mins 

 5. Toggle "Call Audio" and "Media Audio"

1. Open the bluetooth menu
2. Navigate to the Galaxy Buds settings
3. Turn off, then on: "Call Audio" and "Media Audio"

6. Adjust "Media Volume Sync"

1. Open Bluetooth settings -> Advanced
2. Turn on "Media Volume Sync"
3. Go to Settings -> Accessibility -> Hearing Enhancements
4. Adjust the balance of the ear buds

7. Battery Discharge

1. Fully discharge both the ear buds and case to 0%
2. Fully charge both the ear buds and case to 100%

8. Reconnect Speaker Cable

1. Take you ear buds apart completely
2. Disconnect then reconnected the ribbon cable to the speaker
3. Reassemble the ear buds

9. Throw them against a wall  😅 (?)

10. Reset the ear buds

1. Go into the Galaxy Wearables app and then into "About earbuds"
2. Click "Reset earbuds"

I hope that at least one of these solutions will get them working again for you.

Thanks to everyone who has contributed so far!

Good Luck! 🤞

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1. Hey All,

I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.

When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.

I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds. 

Has anyone else had this issue? 

Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar? 

[Anonymous User]

I'm having this same issue

[JenLourie]

My left one is very quiet and I can't figure out how to turn it up. Resetting did not work, unpairing did not work. I don't have another device to pair it to. I tried doing it throught he bluetooth settings and that didn't work. help!

[Dabbler]

Can I get some help with my TV ? A portion of its display has turned pink and purple. 

[AntS]

Hi @Dabbler! 

You might find some help with your TV on our TV board here: https://eu.community.samsung.com/t5/tv/bd-p/uk-tv

[conved]

i found out how to fix them, it worked for mine. I posted it on reddit https://www.reddit.com/r/galaxybuds/comments/igjbj4/how_to_fix_galaxy_buds_one_quieter_than_the_othe...

if you need help ask on there

[Erikiboi]

Thank you so much, I don't know what I've would have done without this tip, thanks again!

[RuthCoG]

THANK YOU SO MUCH. THIS ONE WORKED FOR ME!!!

[Staggzee]

This one was the only one that worked!  just needed a little deep cleaning.  With a sewing needle, the screen comes right off, so you can clean both sides.  Now they work great!

[umaircom]

I have got the same issue with my Left bud suddenly went 70% mute... I tried everything listed above but still the same.. i tried to pair them with iphone but its the same whereas it was working perfectly fine just a day before... #Samsung PLEASE HELP!!!! 

[Patex0012]

I have the same problem i tried everything and not work 😕 I bought galaxy ear buds plus now 2 month and today in the gym the left one just stoped. Touch sensor is working but now its very quet the left one. I dont know what to do with them. Where to fix it or how.