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Original topic:

Galaxy Buds Volume/Balance Issue

(Topic created on: 28/07/20 15:05)
Electr0
Apprentice
Options
Wearables

Hey All,

I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.

 

When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.

 

I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds. 

 

Has anyone else had this issue? 

 

Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar? 

3 ACCEPTED SOLUTIONS
Solution
Electr0
Apprentice
Options
Wearables

Try disconnecting them from your (galaxy) phone, unpairing them, and pair them with another different device (one that does not use the Galaxy Wearables app) . Test the audio (it should be fixed/reset now) and then re-pair them back to your phone. That managed to work for me.

 

It's a possible workaround, but this shouldn't be an issue in the first place. 

 

Good luck! 

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Solution
Electr0
Apprentice
Options
Wearables

@Emyr2703*****, that sucks. Have you tried resetting them through the Galaxy Wearables app?

 

Try this:

1. Pair to your Note 9

2. Setup using Galaxy Wearables app

3. Reset using Galaxy Wearables app

4. Place the Buds in the case and wait at least 10 seconds

5. Remove Buds from the case & Pair with your other device.

6. Un-pair from your other deceive  

8. Place Buds back in the case and wait at least 10 seconds

9. Repair to you Note 9 and setup using the Galaxy Wearables app.

 

* Note: You might be forced  to setup the Buds between step 3 & 4 (I can't remember). If you can, try to skip it, if that's not possible, set them up and then continue to step 4.

 

I paired mine to my Galaxy Watch and the issue was resolved... I have no idea how or why. 

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Solution
JayLay
Apprentice
Options
Wearables

I just had the problem, after reading all your experiences, i obviously tried them the......didn't work.

I did it anyway, so, what I did was, do you remember the superNES cartdriges? What did we do when they didnt work properly? We blew into it :smiling-face:

I took off the silicone cap on the right bud, coveret tge eqrpeace with my mouth and blew veeeery gentle, almost nothing....and now it works!!!

Keep in mind, if you blow into the earpiece, to blow dry.... Do it on your own risk!!!

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180 REPLIES 180
Opencactus
New Member
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Wearables

I tried all these solutions and nothing worked. Now ar your own risk you could do what I did and just plain blow into it like crazy! After every try, the sound got louder and louder. I probably looked like a dummy but it sure worked!

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Fatshaft7
New Member
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Wearables

Used a toothbrush soaked in alcohol on the metal mesh and now plays perfect again

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Spac3m0nkey
First Poster
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Wearables

I found a solution, or dry least one that worked for me. Yours are new so it's unlikely they're dirty but for some reason cleaning mine worked. Like it seems like a tech thing but all I had to do was clean, it's as though they knew that had been cleaned. I removed the metal grill with a pen knife careful not to cause too much damage so I can replace it, on the back they was this black silicone thing, i removed that and cleaned off any ear wax, gross. I tested it out before putting it back together and it worked, it even made that sound it should make when you first put it in your ear. I thought maybe it's just because there's one less barrier it seems louder but isn't but no it's actually louder again. Even after replacing the black silicone thing and the grid it now works totally fine. So to everyone who gets this issue, I'd you've tried everything else maybe give this a go because it totally worked for me and wasn't that difficult. Just be careful, if you damage anything while cleaning it's not my fault. 

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MissingLink
Apprentice
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Wearables

It seems that the major issue is the earbuds getting dirty (with ear wax...)

 

Even though the earbuds might be new they could still have earwax in them... Each person is different.

 

To me, it looks like Samsung made a bad design error causing this issue to happen a lot. So, yeah...

 

Even though they are Greate earbuds with Greate sound quality and features it seems like they have 1 MAJOR design flaw.

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Talise28
First Poster
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Wearables

I've been having this problem for a while now where my right earbud was at least 75% reduced. I found that increase the volume on the actual earbuds works rather than increase the volume on your phone or restarting them. 

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PauTodo
Observer
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Wearables

You won't this believe guys. I DID solve it. 😎But I must warn you: this is a rather radical trick, so please try this at your own discretion. I had problems (as almost all of you) with the right-side earphone. I tried everything you say here. The unpairing-repairing increased like a 10% the volume level, but nah, it didn't work. So I decided to a bit wilder:

1 ) Remove the silicon tip /ear protector. You'll see the mini grid of the speaker. 

2) Get a needle. (I actually did it with a pin button from David Bowie :winking-face:

3) With a lot of care, insert the needle in one of the holes of the grid and gently remove the grid. You'll see that it comes very easily (actually it comes out almost without any resistance).

4) With a gentle stirring movement, clean the interior of the cavity.

5) That's it. Put the grid and the silicon protector back.

I confess I was like 99% sure that would do nothing; even worse, that I just broke the whole thing. BUT IT WORKED LIKE MAGIC!!

Cheers! 

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gracklepod
First Poster
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Wearables

I have the same issue with left being much much quieter than the right.  I tried all the solutions posted in this thread without any luck.  Sent the earbuds in to the repair center since I purchased them in Dec. 2019 for a warranty based solution.  The email I received advised they were "damaged" and it would cost a bit over $90 to repair since they were deemed out of warranty. I did not get a written explanation of the "damage" but was told over the phone that there were scratches on the outside of the bud and also that the plate to the cradle had a scratch.  Since the earbud registered a 100% charge when I was trying the solutions, I know lack of charge is not the issue and can't really understand how cosmetic scratches on the outside of the earbud would cause an approximate 75% audio drop. Seems to be a convenient way of ducking out of the warranty by claiming the device is "damaged.  I don't think I'll be buying nor recommending these to anyone.  Pretty dissatisfied with the product and also the warranty.

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BLANKCOMMUNITYNAME
New Member
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Wearables

Trust me ppl nd dont do anything like this u will just end up wasting ur time if one of the methods didnt work. The problem is sometimes that u produce earwax which end up inside those tiny holes so all u hv to do is suck it out by removing those small rubber kind of thing that get inserted into ur ear nd using something to suck it out. U may suck it out by using ur mouth if u okay with not being hygienic or get a straw and use anything that can create a suction like those rubber suction thingies and inserting the straw into the suction area nd sucking out the was using the straw which is attached to the rubber suction thingy which is the way i did it. But using ur mouth is the faster way to go about it. If this doesnt work well most probably u dont hv earwax there nd hv another problem. If this was the fix for u plz do give me an upvote.

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10reubenl
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I'm having this same issue
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JenLourie
New Member
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Wearables

My left one is very quiet and I can't figure out how to turn it up. Resetting did not work, unpairing did not work. I don't have another device to pair it to. I tried doing it throught he bluetooth settings and that didn't work. help!

 

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Dabbler
New Member
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Can I get some help with my TV ? A portion of its display has turned pink and purple. 

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AntS
Moderator
Moderator
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Wearables

Hi @Dabbler

 

You might find some help with your TV on our TV board here: https://eu.community.samsung.com/t5/tv/bd-p/uk-tv


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conved
New Member
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Wearables

i found out how to fix them, it worked for mine. I posted it on reddit https://www.reddit.com/r/galaxybuds/comments/igjbj4/how_to_fix_galaxy_buds_one_quieter_than_the_othe...

if you need help ask on there

Staggzee
New Member
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Wearables

This one was the only one that worked!  just needed a little deep cleaning.  With a sewing needle, the screen comes right off, so you can clean both sides.  Now they work great!

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umaircom
New Member
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Wearables

I have got the same issue with my Left bud suddenly went 70% mute... I tried everything listed above but still the same.. i tried to pair them with iphone but its the same whereas it was working perfectly fine just a day before... #Samsung PLEASE HELP!!!! 

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Patex0012
Observer
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Wearables

I have the same problem i tried everything and not work 😕 I bought galaxy ear buds plus now 2 month and today in the gym the left one just stoped. Touch sensor is working but now its very quet the left one. I dont know what to do with them. Where to fix it or how. 

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SIDSOUSA
First Poster
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Wearables

Well after trying literally all the solutions EVERYWHERE on the internet and nothing working I decided for the ultimate solution! Taking out the metal grill to clean it. Yes it had a bit of wax inside but even after reassembling it the sound wasn't that good. So I tried again but this time I didn't put back the black membrane. And OH MY GOD!. I eveb did it to the other bud and now not only it's perfect, but it's also much louder than before. I was always complaining to myself about the overall low volume. But now, on the highest volume it's almost too much for me. So after a year I can say that they now sound better than before and as I always wanted them to. 

The trick was using a very thin needle that I inserted into the end of the grill and pushed upwards which makes the grill let lose.

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alexj125
New Member
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i have tired the steps above and it did not work for me. please help

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VVG
New Member
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Wearables

In case anyone comes here in 2020.

I found this on YouTube: https://youtu.be/9HJRFcvnv9c

 

Go to galaxy wearable, touch controls and select the right bud controls. Change the right bud, touch and hold, to volume up, and spam that until it double beeps. It brought my volume back in both buds. Both of mine were low, but the left was much lower than the right. 

 

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Recesse
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none of these tips work (including comments) is there any other way to fix apart from buying a new pair altogether
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Zam2
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After doing this my left ear bud stopped working 

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