I pre-ordered Samsung Galaxy S22+ and received it last week. I registered for the free Galaxy Buds Pro headphones on the Samsung Members app. I'm supposed to receive a confirmation email, but I have still yet to receive it a week later...
@Tinoo: If an email acknowledgement (Claim Validation) has not been received, please contact the Promotions Team by email at firstname.lastname@example.org or by phone at 03300545396 (UK) or 1800851987 (ROI) within seven (7) days of a Claim being submitted.
@mistress: If you follow the link below, then you can proceed with your claim from here. I hope this helps.