Received the Galaxy Buds Pro direct from Samsung yesterday.
ANC won't activate when moving the slider to ANC on the Wearables app, no difference in noise cancelling from when the slider is at 'off'.
When in ANC or ambient mode there is a constant white noise in the left ear. Also, when in ANC mode, whenever background noise increases in volume the white noise also increases in volume.
Exactly the same issue with mine. ANC does nothing apart from introduce extra noise. If anything, instead of cancelling out external noise, it amplifies sound in the same way the lowest setting of the Ambient Sound setting does!?!? Simply doesn't work.
I thought I was tripping, but no, I have the same exact issue. I was thinking there has to be some constant buzz or noise in order for that white noise to change. Cause the one time I didn't hear that white noise was when my Buds Pro actually canceled out an annoying buzz from my job's AC.
Got my Galaxy buds pro, I've noticed with ANC or Ambient sound on, there's hissing sound and not effective on the right budm is anyone facing such issue?
Is it a defective piece?
I have the same exact problem... my right earbud make some kind of wind noise when anc and amb is on. Left work normal even anc or amb is on. This happened to my buds after updating....
Same thing. Right earbud starts making white noise all of a sudden with ANC or Ambient on. But not all the time. I had been using the buds for over an hour that last time I noticed it (just past hour) and after 10 minutes recharging back in the case the problem went away. Will see if it comes back when bud charge drops back down to 60% or so....
Update - just updated the earbuds to the latest update R190XXU0AUB3 but that did not relieve the recently manifested white noise issue in the right earbud.