I've tried everything recommended by fellow users but have to give up on them, they are useless when walking using the buds live, i received them free after purchasing a very expensive phone, samsung have failed with these they constantly break up which makes them impossible to enjoy so i will happily revert back to my £35 ear phone i purchased on line, as the galaxy buds live where free i have no problem putting them in the bin, i advise anybody thinking about buying any to not bother.
I can honestly say I've never had any problems with mine. Owned them since August. Free with pre ordering the note 20 ultra. You have a years warranty so maybe there faulty. You should contact Samsung.
There is the think not anyone know how to use them properly, mines works just fine using them from when s21ultra series appeared and they work at the maximum potential I use them atleast 10h per day so if that's not enough then idk.