I've tried everything recommended by fellow users but have to give up on them, they are useless when walking using the buds live, i received them free after purchasing a very expensive phone, samsung have failed with these they constantly break up which makes them impossible to enjoy so i will happily revert back to my £35 ear phone i purchased on line, as the galaxy buds live where free i have no problem putting them in the bin, i advise anybody thinking about buying any to not bother.