Hi, when I'm using my galaxy buds the left bud frequently stops playing sound. This is generally for a short period of time but is frustrating as it happens so often. This never happens with the right earbud, and it's not a distance issue as even with my phone in my left pocket this problem persists, and with the left ear bud only. If anyone could help with this problem I'd be grateful. Thanks
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14-05-2019 05:40 AM in
If these were my Samsung Galaxy Buds I'd first try a reset.
Also I'd try pairing them with another phone as a process of elimination.
If no joy then a Samsung Experience Store or Samsung Service Centre can run a diagnostic test on them.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
14-05-2019 10:35 PM in
I have the same issue but with my right earbud. Volume is so low compared to the left one. Been working fine but the last 2 days it has happened and I can't seem to find a fix?
15-05-2019 03:47 PM in
For anyone else with this issue I solved it by changing the ear tip, as I think the problem was that the proximity sensor lost contact with my ear and so thought it was being removed and inserted
19-07-2019 08:43 AM in
Hi my buds left ear mostly distortion sounds and sometimes the right ear..still playing up even the repair shop gave me a new pair buds..I have phone on front pocket while walking and sounds is terrible..because I bought form very.co.uk Samsung wont give me a refund only to keep repairing them...ANY IDEAS
17-12-2019 01:37 AM in
My left buds was 50% battery after using it for 3 continuous hours then it started beeping then i put it back in the charging case so that it stops and that what happened , then i connected it again but in 10 minutes the battery died now after charging it for 2 hours the right bud 95% and perfectly working but the left one that was beeping can't be connected and the device doesn't read it , it connects and read the right bud only , what should i do ?
17-12-2019 01:43 AM in
Are you sure that the bud was actually charging? To test this try only charging the left bud without the right one in the case and without the case on charge. If there is a light on the case it is charging, if there is not then there is a connection issue in the case. If it is charging I'd suggest unpairing the buds and re-pairing them. If that doesn't work try factory resetting them