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Galaxy buds+ charging base showing blue light and not working

(Topic created on: 18-04-2020 10:03 AM)
13655 Views
Louloo1
Apprentice
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Got my galaxy buds+ about a week a go. Havent had a problem with them untill today. The case itself is unresponsive, no light is shown inside the case upon opening, the light on the outside is showing a faint blue colour and does not change. The buds turn off when you shut them in the case, and connect automatically to phone when opened. The case itself is not visible on the galaxy wearable app, plugged in to a charger or not. The charger also is not registering wireless charging. Any ideas?

6 REPLIES 6
Edgie70
Troubleshooter
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Don't think you can reset the case , I would email Samsung tbh

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JewelHeart96
First Poster
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Mine is doing the same i had mine for 2 months can you let me know hot things went with yours mins just  broke 4 days ago except mine didn't connect to anything 

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Louloo1
Apprentice
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I ended up sending them off to samsung, who said it was a software defect. They sent me out some new ones that arrived within 5 days.
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Edgie70
Troubleshooter
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Haha welcome back , April this was from 🤣🤣 glad you got sorted 👍🏻

Louloo1
Apprentice
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Blaming it on lockdown, covid and work! Its been a wild ride! Thanks for your help 👍
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Edgie70
Troubleshooter
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No worries , glad you're sorted , take care 👍🏻

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