Galaxy Buds battery and sound issue

[neelambhal]

I am frequent user of Samsung as almost abot 15-20 items i bought from Samsung but this was the 1st time i had to deal with their customer /repair service for my Galaxy Buds which start giving problem time to time. Firstly it was battery issue during warranty period whereby after so many rounds going to repair centre. Final conclusion was they provide me new pair but when i went for collection the pair was without any box. They just handover to me the new pair in transparent plastic by saying it is new pair which customer have no way to identify it. After collecting the buds, within 1 month the right bud had low sound isssue. Since warranty for my initial buds was over, they said i must pay for this repairing which to be honest, i dun even know if they have new pair or old pair. The repairing cost is about RM 300 which doesnt make any sense at all. If the repairing price is almost similar as new pair. This same issue have been faced by my other frends who bought galaxy buds. Clearly Samsung buds quality is not as good as I thought. Does anyone have the same issue. Can help to advise if there is any other place i can repair this?

[xSteveuk]

Hi,
This page maybe helpful to you

Find an Authorised Service Partner

https://www.samsung.com/uk/support/service-centre/

[JAMES4578]

Hi @neelambhal You do not mention which Galaxy Buds you are using , Samsung have a few different ones such as Galaxy Buds Live, Galaxy Buds 2 and Galaxy Buds Pro.

However as far as I am aware the abbreviation RM refers to Malaysian currency,correct me if am mistaken. If so support can be found here https://www.samsung.com/my/support/

Whilst all welcome this is the Uk/Ireland section of the European communities and specialised support would be limited to these markets.

[Cat2k1]

Buds+ battery is far much better than the others. My 1st buds was Buds+ but I had to return for refund as it was 2nd hand from Amazon with 0 warranty after it developed a fault. So I bought Buds Pro. Battery life horrible. I have to turn off ambient sound to save the battery. Buds+ are out of stock from Samsung but I ain't giving up.