Galaxy buds 2 pro stop playing music when I send a whatsapp

[Spills1984]

Hi, just wondered if anyone had any advice or tips I could try.

I have just bought the galaxy buds 2 pro and own the s23 ultra. When I am listening to apple music, every time I send a whatsapp, the music stops for a second and then plays again. 

This isn't a huge issue, but does get very frustrating. I had the airpods pro 2 before these and had no issues, but obviously want to have everything Samsung, so I'm hoping someone can help me.

I have reset the buds and did all tips around unrestricted background app running etc and everything to do with data saver and battery already.

Please help .....

[PaulM1 · Accepted solution]

That's unusual, @Spills1984, and I have not been able to recreate this either. Is your WhatsApp set up to play a notification sound when you send a message?

From what I understand, you would just need to open WhatsApp. Tap More options > Settings > Notifications > Turn Conversation tones off.

It is strange that it's not happening when using other earbuds. Nevertheless, please let us know how you get on.

[Spills1984]

That worked! Thank you so much

[PaulM1]

Brilliant, @Spills1984. I'm really pleased to read that you have resolved it now. Thanks for keeping us updated. 👍 👍