Galaxy active watch

[Members_yG0Rp7u]

Watch is all paired up with my galaxy s6 app store works can download faces etc but when I go to settings to turn on back up, remote connection using WiFi/mobile data but when I try to turn them on it comes up Samsung account already exists. I've removed it from my phone and tried it that way but the same happens. when I click on Samsung account in the watch app also says the same. Reset the watch , apps updated but no joy? Obv I want it all turning on for backup and using without phone etc. I saw this in threads from 2018 but nothing recently yet seems to be the same except no white box just constant account exists in account manager. I believe it's the galaxy active 2 watch and galaxy s6 phone

[AsadM]

Hi @Members_yG0Rp7u, I'm sorry to hear about the issue you're having. It will be ideal to get this looked at by any one of our Approved Support Centres. You can find the closest here: https://www.samsung.com/uk/support/service-centre/ 

[theodoreippon]

I have exactly the same problem and i cannot fix it... 

Did you happen to fix it by now??? 

[Yetish]

No. Even had the battery replaced but problem persist. Taking it back to workshop

[theodoreippon]

What can i say... It's very bad, i had a backup in my watch and i can't restore it... 

Good luck anyways...