Galaxy Active Watch red burn or rash

[Jsmith3304]

I did l

I read about people getting rashes or burns from their watches. What should I use to clear it up? I will probably never wear my watch again. I really liked it too, but my skin looks really bad because of it. I do not recommend this watch to anyone. My fitbits in the past never burned me.

[Mazzc]

I have just received my watch and its the second day wearing it, I havent done any exercises and dont sweat. I started to feel burnts so typed it into google thinking I was being silly but now seeing some of the pictures on here i feel the same is happening. This has to be a product fault, please tell my why this is happeing? As it is dispointing from Samsung not to give a clearer answer and admit fault. I will see how my watch goes but if the problem continues I might have to return the watch. I have been a apple watch wearer for 10 years plus and never had this problem so allergies, sweat or any excuses related to skin will not pass. Theres clearly a problem so this needs to be addressed properly.

[JFan]

 i totally agree, the watch should not "burn" our skin. Very disappointed.

[KeriNai]

I have the same issue. I have been using my watch on and off for years and I get very frequent burns and irritation. I use in mainly to monitor my sleep. It is removed and cleaned regularly but I have gotten several burns over the years. I assumed dermatitis but it keeps happening.

[StephK1]

I'm sorry to hear that you are having this issue with your watch,, @KeriNai. Please send @Sam_UK  a PM with further information, and one of our Mods will be on hand to help. If you're unsure of how to send a PM, please check out this handy guide: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm....