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Galaxy Active not tracking distance

(Topic created on: 18-08-2019 09:54 AM)
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matthewgordon
Student
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Hi,
 
The diatnce isn't being tracked on my Galaxy Active watch. During and after a activity it states 0km. I have reset the watch to factory settings, turned on GPS, turned off/on cycling in workout detection. Turned off elliptical training and rowing in workout dectection.
 
Any pointers?
 
Thanks
Matthew
60 REPLIES 60
Mmvraja
First Poster
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I thought the same....I have the same tracking issue. should have bought apple watch
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islamagayev
Student
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My Samsung galaxy sport watch randomly stops tracking distance. 

Samsung can you please advise the fix for it?

No point having sports watch if it's not tracking distance. 

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Jdraganescu
Journeyman
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Read my fix up above 

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islamagayev
Student
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Thanks but your fix doesn't resolve the problem 

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brainman
First Poster
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Jdraganescu thank you very much, didnt even know those settings existed. Cycling speed and distance got messed up after latest update of Gear S3 and this solved it :smiling-face:

Jdraganescu
Journeyman
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Not a problem! I'm glad I could help!
egilesn
First Poster
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I am having the same issue with my watch.  I went to setting and the auto sections is grayed out, and will not allow me to update.  Has Samsung looked into this question?

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robincapper
First Poster
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Thank your girlfriend! New owner of an Active 2 happy with everything except it not tracking cycling. Went everywhere I could think of but never would have found this. Bizarre it was set to track on walk, run but not cycling out of the box

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umeshrege
First Poster
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I am also observing the same problem with recent update. Is there any solution to this?

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Elaine27
First Poster
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I'm having problems when swimming it isn't counting my lengths correctly. It only since the last update.
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