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Original topic:

Galaxy Active 2 Smartwatch Hardware failure - need help!

(Topic created on: 11/05/21 10:05)
Xotrano
First Poster
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Wearables

Hi Team, 

I was charging my watch, and picked it up one time and it wouldn't open. tried rebooting and the below happens. 

It doesn't save battery anymore too, below is only within seconds of removing it from the charger, stays up for a few mins then dies. Screen is as below, and rebooting doesn't work (tried it 10+ times over the past 2 weeks).

I need your help and guidance!

Thanks!

180029707_770659230508546_7346328203986780573_n.jpg180677814_136012761783610_4663477126817838388_n.jpg181125300_545097273143884_5969962392076868424_n.jpg181213882_1182806335505055_732345688415527689_n.jpg

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1 REPLY 1
StephK1
Moderator
Moderator
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Wearables

Hey @Xotrano, sorry to hear about your watch. If you're still unable to get past the start up screen, an engineers inspection would be the best way forward. You can book this in here: https://www.samsung.com/uk/support/repair/

 

Alternatively, please get in touch via our Social Media channels, or over the phone on 0333 000 0333, and we can go through your repair options with you. 🙂