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Galaxy active 2 skin irritation

(Topic created on: 03-02-2021 02:32 PM)
727 Views
Nicola-Turner
Apprentice

‎03-02-2021 02:32 PM - last edited ‎03-02-2021 02:33 PM

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20210203_142436.jpg

 

I got a new galaxy active 2 for christmas and its great! However i have noticed that my skin has got a rash it almost looks like a burn. Its not really irritated or itchy has anyone had something similer and found a solution? I have tried switching wrists but just cant get used to it 😞 

9 REPLIES 9
Ryan1976
First Poster

‎03-02-2021 02:35 PM

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wow that's different. wonder of its any sort of coating on the device?
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TessM
Mastermind

‎03-02-2021 02:48 PM

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Hi @Nicola-Turner  ,

this doesn't seem right to us. Is this only appearing where the strap lays or where the watch back is? Has this been happening since day 1 and do you have any known allergy to materials like nickel or silicone? 

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Nicola-Turner
Apprentice

‎03-02-2021 02:59 PM

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In response to TessM

Its both where the strap and the watch back is. It only seems to have appeared this week and no allergies that i know of.

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Ronan110
First Poster

‎03-02-2021 03:53 PM

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I have the exact same issue, best fix is wear the watch tight enough so it doesn't move on your wrist, they're friction burns.
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Nicola-Turner
Apprentice

‎03-02-2021 03:56 PM

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In response to Ronan110

I have tries this as well 😞 doesn't seem to help. 

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Steven9761
Troubleshooter

‎03-02-2021 04:31 PM

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use a soapy sponge to wash the STRAP ONLY, then dry the strap. use a soft cloth to wipe the back of the actual watch. I reckon what you have is a mild sweat rash, caused by the non-absorbent silicon strap.
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AshtabS9Ultra
Mastermind

‎03-02-2021 05:16 PM

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is basically heat rash I used to get it on apple watch and got it once or twice with this one, I just don't have it on too tight and just kept wearing it and for me it disappeared eventually, other option is get a strap with lots of air holes in it
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Nicola-Turner
Apprentice

‎03-02-2021 05:28 PM

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Thanks everyone I will give these suggestions a try :smiling-face: 

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papashaun
Troubleshooter

‎03-02-2021 07:29 PM

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Have seen various comments by people over the years re Apple watches, Samsung watches etc and do very occasionally get similar myself with my Galaxy Frontier

Seen a few people ( as mentioned in post above ) figure is due to sweat / moisture under the silicone band

Can't remember where I saw it but a recommendation I've seen is to put a light dusting of baby talc on inside of band ( haven't tried this myself as only get a wee bit of rash every 2/ 3 months )
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