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Original topic:

Galaxy Active 2 Screen Fault

(Topic created on: 01-05-2020 06:32 PM)
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grale22
First Poster
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I seem to have a fault in the screen of my watch. It's been there for a little while, but I always thought it was just dirty or something, but looks like it's actually something under the glass itself. 

 

The fault can bee seen on the right side of the screen in the picture - a bit in the bezel and then following the edge of the screen too. Has anyone see this before? 

 

 IMG_20200306_132422.jpg

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6 REPLIES 6
ChrisM
SuperStar
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We're struggling to make this out from the pic you've sent, @grale22. Are you able to try another shot a bit closer in?

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grale22
First Poster
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Sorry, it's tricky to get in a photo, especially as it looks like a smear on the glass. I've attached a few more pics. The glass is clean. What looks like a smear is under the glass. You can see the line around the inside of the bezel and the mark in the bezel near the buttonYou can see the line around the inside of the bezel and the mark in the bezel near the button

 

IMG_20200307_175656.jpg

 

IMG_20200307_175621.jpg

 

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ChristinaBank
First Poster
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Did you ever get a response on this? I have the same problem on my 3 days old watch

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TessM
Mastermind
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This is not the expected on this watches @ChristinaBank , as you got this 3 days ago, I would recommend contacting the retailer to get it replaced. 

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grale22
First Poster
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No, sadly I heard nothing back. Need to log a case on this as mine's only a few months old, so shouldn't have this fault either. 

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TessM
Mastermind
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You can get your inspected by one of our engineers at any of our Support Centres @grale22 . Find your nearest one by introducing your postcode here.

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