@Daves1: Sorry to hear that you're having issues with your Galaxy Watch Active 2. Have you downloaded anything on to the device from an unofficial source, such as a an app or watch face? If so, try removing this temporarily to see if this helps. Are you using the official charging dock and USB cable that came with the device, and is the watch suitably charged when the issue occurs?
To further troubleshoot the issue, please press and hold the Home button and select Power off, then power the watch back on in the same manner to see if this helps. I'd also recommend checking for an update via the Galaxy Wearables app > About Watch > Update Watch Software > Update Now. As a last resort, return the device to its factory settings by following the steps below.
1. Data Back Up - Galaxy Wearables > About Watch > Back Up And Restore > Backup Settings
2. Reactivation Lock - Galaxy Wearables > Settings > Find My Watch > Set Security (if you can't see this, you may need to use Turn On Remote Connection first) > Reactivation Lock > Press the switch (to disable) > Enter your Samsung Account password > Confirm
Factory Data Reset - Settings > General > Reset > Confirm (the tick icon)
@ymlee: Do you have the Wi-Fi or 4G variant of the Galaxy Watch Active 2?
hello
step 1
do restart → press and hold the watch lower button for 10 seconds to restart
try other cable/charger if possible
step 2
check cables then re-fit, try plugging to different socket
step 2
if possible, do data backup via Wearables app on your linked phone
step 3
do the reset
if persists, arrange a repair of watch by contacting support below
ta😉
