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Galaxy 6 classic touch screen not working

(Topic created on: 16-03-2024 04:49 PM)
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Katielou
First Poster
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I got my galaxy 6 classic in November and have looked after it carefully. Yesterday the touch screen just stopped working. The bezel works to scroll through the pages but it will not recognise my touch at all. I can't even turn it off. I've tried re-booting it twice, the touch screen works momentarily but then stops. Has anyone else experienced this? Wondering if it's a fault and to send it for repair or if it could be connected to the update I just did the other day? I'm not very technical. Thanks for any help/advice! 

9 REPLIES 9
GusB
Big Cheese
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I actually had this on my watch 4 classic occasionally (not on the W6C...yet) if you haven't already, hold down the 2 buttons to force a soft reboot, that used to work for me
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GusB
Big Cheese
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Further to this, my wife's W6 screen is now frequently unresponsive following the most recent update... I have submitted an error report
Al1993
First Poster
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Letting my battery die fixed the issue for me.

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BINMO
Apprentice
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Yes but it's temporary. It goes unresponsive again after a while(w6 classic)

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Samy9
Student
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Hi. Yes. I have the same thing after the recent update. Once I get a notification screen is unresponsive to touch. 

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Samy9
Student
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Same thing is happening to my watch after the recent update. 

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BINMO
Apprentice
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Tried to do a factory reset and wiped the cache. Also minimized installing third party apps and now the problem is gone. Not sure what was the cause.

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Huddys
First Poster
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I have exactly the same issue on my watch 6 after the ladt update
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Mar986
First Poster
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I have the same problem also

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