12-01-2023 08:46 AM in
Hi. I’ve had my watch a few months now and repeatedly I’m getting burn marks on my wrist from where the sensor is and other areas, at times it’s been so bad it’s blistered and bled. I get hot, tingling burning sensation’s from where the laser is shining. Over the months I’ve tried it on several different locations on my arm trying to eliminate it from happening but where ever I place the watch it burns. After several days of no wear it goes then you start to wear it again and the process repeats. I’ve tried to persevere with it but I’m worried what actual harm this laser may be causing other than the actual burning but it’s an expensive item to just discard and stop using, I’ve seen numerous reports this is happening to other users has Samsung actually done anything about this or investigated into it.
12-01-2023 09:03 AM in
@AdeleClaire If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.
12-01-2023 08:49 PM in