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Galaxy 4 watch pairing with Sony Xperia difficulty

(Topic created on: 11-02-2023 05:04 PM)
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briangary01
Journeyman
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Hi everyone, I am having problems pairing a new Galaxy 4 watch with a Sony Xperia L4 phone. Seems to pair ok but keeps on dropping out with message that watch is not paired. Sometimes gets 85% through loading the software then drops out.I have tried resetting the watch & phone etc. but still have the same issue. Thanks for any replies.

6 REPLIES 6
-Robot-
Samsung Members Star ★
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Have you installed Samsung Wearable app?
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briangary01
Journeyman
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Yes I have tried pairing using the app & without but after the confirmation code number is accepted a can't communicate message is received.

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-Robot-
Samsung Members Star ★
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You have to turn on notifications in Wearable app

You have option to turn for all new apps or select them
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briangary01
Journeyman
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The Wearables app will only search for a device to add but will not pair anything. I am not able to get to notifications or any kind of menu.

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-Robot-
Samsung Members Star ★
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Sorry I have only ever paired with Samsung Phone
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briangary01
Journeyman
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I have found that the Sony Xperia L4 is not compatible with the Samsung watch 4. I am now using a Samsung phone which has paired & is in use without any problems.
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