My wife purchased a set of bud live in November to give to me as a christmas present, and on Christmas day i was a very happy person when i opened them. But within a few hours i realised they did not work correctly, if i walked away from my phone by about 6 feet they cut out, if i walked the dog and turned my head to the right they cut out,if anything brushed past my pocket where my phone was they cut out.The same on my motorbike, if i looked right they cut out, if i leaned forward to much they cut out.
So they were sent off for repair on the 30th of Jan, and i got them back on the 16th, there was a notice in the package that said there was nothing wrong with them and as a goodwill gesture i wasn't being charged this time, so i put them on and walked the dog and the same problems were there, i then phoned customer service who checked about my repair and told me the repair centre said they had changed the right hand bud, now this confused me, the note states they are fine and nothing was done and yet they don't work, the sevice centre state there was something wrong and replaced the right bud and yet they don't work.
So my Wife has spent £160 on a product that doesn't work ,has been repaired/not repaired and still doesn't work , meanwhile i am back to wearing my £40 bluetooth earbuds that work amazingly well and never just cut out.
So i contact samsung and ask for a refund only to be told we are out of the 30 day return period, i point out that they are under warranty i have consumer rights and they are simply not fit for purpose, but the person just repeats the 30 day return, i ask for a manager and am told someone will call me back at 8pm that day, no one did, so i waited 48 hours and called them back, and again the same 30 day return was rolled out, the person did promise me and i mean promise multiple times that her manager would call me back in 24 hours that was 2 days ago i'm still waiting.
What do i have to do for a simple refund of a product that does not work and is in effect some plastic garbage that is of no use?
My wife worked hard to get me this present, she feels terrible that they are so bad, and i feel terrible that she has parted with her hard earned money and been sold a product that is quite simply unfit for purpose.
I have tried all the advice about paring unpairing ,standing on one leg while facing east and pressing the left bud until it bleeps etc etc, but they don't work..
The customer service has been a joke and frustrating beyond belief
Come on samsung do the decent think refund my amazing wife her hard earned money.
