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Frequent Bluetooth Disconnection

(Topic created on: 19-11-2020 02:27 PM)
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JudgeJustin
Journeyman
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I've had my Galaxy Watch 3 for about a month or so now, and I have been experiencing a persistent intermittent problem with its Bluetooth connection to my Galaxy Note 10 + 5G device.  I first noticed it when it wasn't recording my sleep data via Sleep for Android, but subsequently have noticed it frequently drops off during the day too. A further issue is that, when I attempt to manually reconnect it from the watch menu, the connections option often freezes and prevents me from doing so. The only way of reconnecting it is to restart the watch, which usually allows me to reconnect the watch via Bluetooth.  Anything similar being experienced by anyone else? If so, are there any suggested fixes? #galaxywatch3 #samsung #bluetooth #connectionproblems
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14 REPLIES 14
ecosse01
Voyager
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There isn't anything running under Bixby Routines disconnecting, like a power saver?
JudgeJustin
Journeyman
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I've checked and nothing obvious, power saving definitely not operating anywhere (at least not where I know how to find it) and running in high performance mode generally on the phone. I suspect the issue is the watch rather than the phone, because once the Bluetooth disconnects, I cannot reconnect it without rebooting the watch, as the Bluetooth menu just freezes.
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ecosse01
Voyager
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It unfortunately sounds like the watch. I'd go for a factory reset.

https://www.androidauthority.com/factory-reset-samsung-smartwatch-1086991/
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JudgeJustin
Journeyman
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I was trying to avoid it, but suspect you're right unfortunately. I've messaged Samsung about it but yet to receive a response... thanks again for your help though
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Moony1
Student
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reset sorted mine but it started again when i started installing apps I've had a few watches since my gear 2 neo and i think one of them caused a conflict i deleted a few apps and then watch faces I'm sure it was a combination of both
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