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Free watch declined.

(Topic created on: 31-10-2020 08:27 AM)
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Motown1974
Apprentice
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I upgraded my phone mid September, one of the reasons was it offered a free watch.  I received my phone and once set up could apply for the free watch.  I received a reply saying i didnt qualify because I didn't purchase the phone through an approved provider.  My phone was from three which according to the terms would suggest I do indeed qualify but have hit a brick wall.  I have sent proof in and still no watch.  Really disappointed and feel this is false advertising to get people to engage in upgrading or purchasing a new phone.
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12 REPLIES 12
bomber47m
First Poster
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had the same issue
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Motown1974
Apprentice
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is it resolved now?
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DisneyJohnny
Apprentice
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Good luck. I bought my phone direct from Samsung...they then declined my application because they decided I hadn't bought from an approved provider! Took me weeks to get it resolved.
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Motown1974
Apprentice
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I am not leaving it no way I will keep at them. thanks.
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Mitzzz999
Hotshot
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I got my tab s6 lite the other day from EE and that was approved within a few hours of everything being uploaded. hope it gets sorted.
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Motown1974
Apprentice
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I am onto 3 now.
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shabz3
First Poster
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same happened to me
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Motown1974
Apprentice
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I just think its really bad and its basically mis-selling. inhave been kn to three they are sending me something to try again. if I still don't get anywhere I will write to ceo.
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shabz3
First Poster
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yeah you should am gna rng them see what they say because its wrong
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