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free earbuds

(Topic created on: 17-02-2021 11:41 AM)
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Carzy
Apprentice
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I received my new a51 phone today and I was told by Three that I could ask for free earbuds but I can not see how to do this without pre-ordering another phone. Can anyone help? Thank you. 
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6 REPLIES 6
StopItRawr
Pioneer
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Have you contacted Three to ask what the process is for that? The only free promotions live run by Samsung are the ones on the Members app
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Darren22
Voyager
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when did you order this phone i just looked on three website and you cannot claim free buds with this phone I have this phone I bought from Samsung direct and you don't get get free buds I got a free speaker that promotion ad ended I don't know why they told you that.
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Carzy
Apprentice
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I ordered it yesterday. thats what I thought, I've looked everywhere on the site and can't see where this phone gets free earbuds. I'll ring Three again and ask them where they got their information from. thanks for the response. I appreciate it. 👍🏻😁
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Carzy
Apprentice
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I shall contact Three. Maybe someone has got their facts wrong. I'll survive I'm sure. If I could get them then I would, but if I can't well there are worse things in life to happen. Thank you for your reply though. 👍🏻😁
StopItRawr
Pioneer
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I've got the horrific feeling someone at Three heard "Samsung" and said this without realising the promotion was only for the new S21 series.

However "my word is my bond" and all that and if they said that you can claim these things with that phone, then I'd say they need to sort you out either way.
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AndrewL
Moderator
Moderator
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@Carzy: It does seem as though Three have their wires crossed, as the current Galaxy Buds Live promotion is for the Galaxy S21 series. Apologies for the confusion, however I recommend checking out the Benefits section of the Samsung Members app on your A51 to see what other offers are available to you. 

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