22-05-2020 03:47 PM - last edited 22-05-2020 04:20 PM
I have bought the active watch 2 yesterday with the watch arriving today.
There was a promotion for a free dual wireless charger, this did not come with the Watch. Does anyone know where I can claim this?
22-05-2020 04:21 PM in
Hey @Ahmed1995 ,
Where did you get this from? I can see that this offer is available on our Online Shop: https://www.samsung.com/uk/wearables/galaxy-watch-active2/SM-R820NZKABTU/buy/?cid=UK_PPC_5882947109_... However, it appears that is only available for purchase made from there, would you be able to tell me where have you seen this?
22-05-2020 05:24 PM in
There didn't seem to be a need to add it as a sperate item in the basket. I have been on the phone to Samsung and they said you need to redeem it on the app, however I can't find the option anywhere...
22-05-2020 05:33 PM - last edited 22-05-2020 05:34 PM
I have tried to replicate this on our website to find any available promotions and the charger appears to add by itself on the basket when you place the order. This means that this will be sent by our Online Shop in a different parcel. Are you able to check your order confirmation and see if this is showing there?