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Floor count Galaxy Active Watch

(Topic created on: 18-04-2020 07:05 PM)
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mb2706
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Today I went on a walk which involved elevation change of around 90 metres. During this time I recorded 1 floor. I have completed the same walk before and recorded around 30 floors. Alti-bariometer was showing a change of height whilst I was out but this didn't relate to a change of floors.

Any ideas what causes this issue and how best to fix it?

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MirceaForce
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I have the samsung galaxy watch active 2 and today I have ecountered the same problem climbed 13 floors and only 4 floors detected....have the lastest watch update, the watch have been reseted

 

more have the same issue proof here:

https://us.community.samsung.com/t5/Galaxy-Watch/New-Active-watch-2-not-counting-floors/td-p/1038877...

 

 

 

we need a fix asap