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Original topic:

Fit e not connecting

(Topic created on: 03/05/21 15:25)
Dr raed
New Member
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Wearables

D4E74219-156A-4FD4-BB1D-69375156235D.jpeg

 its frozen here and i connected to the chager more than 3 seconds and zero response 

EB8DCC52-B295-43F7-AF74-A13A2DFD747F.png

 Please help 

thanks in advance 🙏😘

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TessM
Moderator
Moderator
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Wearables

Hey @Dr raed ,

can I ask what device are you trying to pair this with and if you have been using this before connected to this device? 

If you are using a Samsung phone, go to Settings > Apps > Galaxy Wearable app > Storage > Clear data.

If the issue persists, make sure that the phone is running on the latest software version: Settings > Software update > "Download and install" and restart the phone before connecting it again.

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