Hi, I would appreciate any help you guys can give me! I recently purchased a Samsung Book Go and and as part of the promotion I got some Samsung Live Buds. I have only just started to use them. Straight away I was experiencing problems. Touch control very bad etc. Now all of a sudden the left one has completely stopped working. I have tried all the Troubleshooting Methods, but nothing is working. Honestly I have tried absolutely everything! Restring, cleaning, charging, putting in case and then taking out, pressing them longer - nothing works! I have contacted Samsung, but still waiting for someone to get back to me. Have read online that this is a common problem and alot of customers are experiencing the same problem! Can anyone help me please!!! Samsung just don't seem to want to know!