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Original topic:

ecg update is not working

(Topic created on: 05/03/21 09:42)
Fiz7863
Navigator
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Wearables
I have samsung galaxy watch active 2, done the new update for bp n ecg. Connected via new Samsung app. But it just doesnt do anything. Says put ur finger on the watch, mske sure its snug fit and moisture ur arm. Tried several days n no luck 😪 any help?
6 REPLIES 6
Xmeinitx
Apprentice
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Wearables
first make sure the watch is turned on and charged not on your wrist , use the wearables app to link both together, you could either reset the watch and try again or contact samsung as it could be a fault in one of the led readers to be honest im just guessing, my son set my watch up but he is really good with technology
DaveA1
Explorer
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Wearables
I had similar with my Active 2. Despite trying to use it and having my finger on the top button, it kept saying put your finger lightly on it. However I found that if I tightened the strap (quite tight) it worked perfectly. Released the strap back to normal afterwards though 😁
Fiz7863
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Wearables
ll try this trick n get back to u.
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Fiz7863
Navigator
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Wearables
tried it and still doesnt work.
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DaveA1
Explorer
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Wearables
Sorry about that. It certainly worked for me when I pulled it uncomfortably tight which seemed to indicate the contact with my skin was the issue.
bulb5355
First Poster
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Wearables
my watch active has no sound when ringing on my phone...it used to have it but the sound option on the app has gone...anyone any ideas
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