earbuds

[Members_1todyVg]

I have received  my free earbuds but one ear is louder than the other i have reconnected  them to see if that works and nothing just wondering if anyone else has had the same problem

[ajsimpson1]

hello sorry to hear about your problem have you tried calibrating them on your phone in sound options and maybe balance. hope this helps

[maisy]

hope you get the problem sorted. can I just ask what you did to claim them, I also am eligible to claim them but I can't see how.

[AndrewL]

@Members_1todyVg: Can you check to see if there is anything blocking the right earbud? To double check this, please remove the eartip from the right bud > Clean the sensor, mesh and eartip with a clean cloth > Clean the receiver with a cotton swab and dry brush to remove any foreign material > Reattach the eartip. Can you also open the Galaxy Wearables app, tap Find My Earbuds and select the magnifying glass symbol. Both buds will start beeping. Is the sound balanced in both earbuds? Please don't perform the above action while wearing the Buds, as the beeping can be quite loud.