Earbuds connecting as separate devices

[SimplyDLT]

Hi. My earbuds which I got and use with my samsung s10 have stopped connecting together and my phone is now recognising them as individual devices. Any advice greatly appreciated 

[Jonathan1205]

Hi simplyDLT, Sorry to hear that you're having issues with your Galaxy Buds. Here's a few things that you can try:
1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears.
2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 
3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds

If the issue persists then I recommend visiting a Samsung Support Centre where an engineer can inspect the buds for you. To find your nearest one please check the link below, select 'Mobile Device > Phones, Tablets and Wearables' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

[FlorieJoy]

Thanks for the info on this, really helpful.

[Jonathan1205]

No worries