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Original topic:

Ear infections

(Topic created on: 05-08-2021 05:25 AM)
Colesy863
Journeyman
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Wearables
Hi, received Galaxy Buds Pro with my S21. Since using the earbuds I've had ear infections. Visit to the GP confirmed this resulting in weeks course of antibiotics.
Changed silicone to comply foam tips. Ear infection returned!!
Now have developed Tinnitus due to ear infections which has had a huge impact on my life.
Do not use these earbuds any more 🤬
5 REPLIES 5
AminH
Moderator
Moderator
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Wearables

Hello! Please send us a private message at Sam_UK, so we can escalate this for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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fluffycabbage
Apprentice
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Wearables
Me too. I have some weird infection in both ears that has required 2 sets of antibiotics... and it's still there!
DannyT
Moderator
Moderator
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Wearables

Could you send a PM Sam-UK too @fluffycabbage? Just use that link above. 


Welcome to the Community!

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Colesy863
Journeyman
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Wearables
There is definitely an issue with the product IMO. Too many people are complaining of the same issue
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Paul1968
Apprentice
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Wearables
I for one will never buy any Samsung products again because of the lack of customer service surrounding this matter despite the fact ear infections are being reported all the time