I have been in contact with Samsung Netherlands and so far they have taken their responsibility.
My buds have been collected, checked and i will get a refund.
Compliments on that.
I get these ear infections in both ears. I've tried new ear tips and cleaning them thoroughly with rubbing alcohol. Nothing helps. I finally had to stop trying to get them to work a couple weeks ago when I had to go to an urgent care to get drops to clear up the infection this time.
Edit to add I also emailed Samsung Support and never even received a response from them.
Same here, I just got a diagnosis for otitis externa. I never had this issue before and I got it within a few weeks of using these headphones. Samsung, should we expect a recall? I hate to break it to you, but these infections can cause permanent hearing loss, which will cost you a lot of money if you get sued.