Hi, It's EE promotion so u will have to contact them regarding this. Another member mentioned this about ee aswell but it's ee who advertise the promotion and not samsung. Please keep calling them until they sort it. U can also have a check on ur new phone samsung members app section if it's their.
I just orderd a Samsung s20, they said I would get a free gift, and because you dont get earphones or a charger plug with the nee fone in the box, I picked earphones bluetooth beats The also said I had to claim here 🤷
The free buds seems to be a scam. I tried entering my data and had all sorts of problems. The system never even recognised the IMEI1 number and I checked more thN once that it was entered correctly. Come on moderator, tell me how to get what was promised.