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Classic Watch 4 and Pixel 6

(Topic created on: 15-07-2023 06:31 PM)
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David Collins
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Hi,

Does anyone have an actual contact number/email for Samsung UK? I recently purchased a classic 4 watch but there was no mention that the ECG function for which it was purchased will not work unless you have a Samsung phone! This is miss selling as no where do they advise that it will not work on other devices. I intend to complain and return the watch. Many thanks 

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PaulM1
Moderator
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Hi there, @David Collins . I'm sorry that you've had cause for concern. To get the benefit of all your Watch4's features, it'll always work best with a Galaxy smartphone. It'll still pair with other, compatible smartphones, of course. You can read more about this in the guide below (from Samsung US):

https://www.samsung.com/us/support/answer/ANS00082502/

You can see the contact details for and liaise with our various Support Teams on and via the webpage below:

https://www.samsung.com/uk/support/contact/contact3/

However, if you intend to return your Watch4 and you are within your returns window, I recommend going to the retailer in the first instance. So, if you purchased your smartwatch from a retailer that was not Samsung, reaching out to its Support Team would be the best port of call.

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