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Classic 4 LTE Watch: No SMS when my phone is off.

(Topic created on: 03-12-2021 08:56 AM)
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Lisa751
Student
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I have a  Samsung Galaxy 21 Ultra . I have now purchased the 42m Samsung Classic LTE  watch. The problem is, I cannot receive or make any texts messages on my  watch while my phone is turned off.

  I have number share activated with  my  service provider  and pay an extra $5 per month.  I can make and receive calls while my phone is off  but no texts. I have tried resetting,  re pairing , turning the blue tooth on off etc. Any advice would be appreciated.  

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2 REPLIES 2
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

Problems with call and text messages on your Samsung smart watch

https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Lisa751
Student
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Thanks Steve , turns out my provider had not activated my mobile  plan correctly .