Claim ID problem

[Iantea90]

So I tried to claim my smart watch, they emailed me looking for more information, when I try log into 'track my claim' using the claim ID they gave me, along with my email address, they tell me the details are wrong

They sent it to my email address which is obviously correct, and with the ID they provided..

Has anyone else had this problem? 

[Phantom309]

yes same issues attempting to claim for headphones.

[leddy]

I received confirmation of my claim via text ,along with a reference number. I tried entering it on the track my claim page but its not recognising it!

[Iantea90]

I got mine by email but the same story, not recognised

[hachesea]

im having the same problem, i got verification of my claim via email but when ive gone to track it, it says that it doesnt recognise the information!

[amyR]

im the exact same. i got a new and tried to contact them MULTIPLE times and keep getting put to an automated machine. im using the email address the sent it to me using and the tracking ID they gave?

[Iantea90]

thats what is happening me

[sharonod]

same issue with me today

[EoinMac1]

where do you find the section to claim your free watch? I can't find it anywhere.

[Iantea90]

It was part of a promotion