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Original topic:

Claim free gift before 25th or 7 days of email ... is it a con?

(Topic created on: 23/02/21 00:35)
Lgordon86
New Member
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Wearables
Samsung won't accept my proof of purchase via o2 online. I sent the PDF 4 times now, they didn't send a receipt with the phone so I have no other way to show this. I moved from carphone warehouse to o2 directly. Did it Friday & Samsung have made it hard to complete a successful claim.
Interested to hear from someone regarding this.
2 REPLIES 2
Stuie
Apprentice
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Wearables
I had the same problem. contact o2 on twitter and ask them to send you a proof of purchase it's what i did and luckily the proof of purchase was accepted by samsung in minutes as it has the order date and details of the phone purchased
AndrewL
Moderator
Moderator
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Wearables

@Lgordon86: Did the Promotions Team specify what information was missing from your documentation? Typically, valid proof of purchase should contain the retailer/network logo, reference to your device, the amount paid and the date of purchase/contract start date. With this in mind, please reach out to O2 to request the relevant information, and you should be good to go. 


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