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Claim free charger

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Hi, I can't find any way to claim the free charger for pre- ordering the Watch 3 (or the dual charger for pre- ordering the buds) - can anyone point me in the right direction please? I've looked all over the Benefits section and the helpline is no use at all! Many thanks in advance... 
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yep me neither. its like they don't even want us too!
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click on the note 20 redemption banner and go through then select watch
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Yeah sorted this now. but they still don't have this on the Samsung members app at all. definitely an oversight.
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I found the link  eventually and It was really hard to find the Serial Numberbut when i submitted my claim I got the message-

"The IMEI number entered has already been claimed, please note that only one successful claim per transaction/receipt will be valid for this Promotion" 

I've never claimed before and now i can't contact anyone for help.

Any advice?

 

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