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Original topic:

carnt find banner to claim free Samsung Galaxy wacth on Samsung members

(Topic created on: 09/01/21 14:24)
LAZYSNIPER
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I have purchased the s20fe 5g phone before the 12 of jan as that's promotion with ee it tells me to go to samsung members to press the claim banner to submit claim an proof of Purchase but it's not there 
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15 REPLIES 15
SirStottalot
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when you are at samsung members homepage have you scrolled across to benefits tab?
LAZYSNIPER
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it's not there at all
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LAZYSNIPER
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I click benefits tab an it doesn't have the claim banner for the wacth but I defo got it before the 12 of jan do i have to do it on the new phone or can i use a existing Samsung members app on my old phone
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AimeeJ
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I'm having the same issue! did you find it?
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LAZYSNIPER
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no
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AimeeJ
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I wonder if we can only do it from the new handset....
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SirStottalot
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That is the logical thing. Bit baffled as to why you thought you could do it on any samsung phone when the offer is unique to the product bought.
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Raag
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I have the same issue. any update please if you managed to find it?
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LAZYSNIPER
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my network provider said it will work on the new phone only in samsung members only but when u put the imie number in the claim form it's not registering because there is a 14 day cooling of period before u can do the form because some people tried to do the claim to get wacth on promo then sent phone back in 14 days I don't no if that's the same if u buy from samsung directly if it isn't just phone up samsung an make sure u got the promo before the 12th of jan to claim wacth
LAZYSNIPER
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my network provider said it will work on the new phone only in samsung members only but when u put the imie number in the claim form it's not registering because there is a 14 day cooling of period before u can do the form because some people tried to do the claim to get wacth on promo then sent phone back in 14 days I don't no if that's the same if u buy from samsung directly if it isn't just phone up samsung an make sure u got the promo before the 12th of jan to claim wacth
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Raag
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I thought it takes 30-45 days for it to arrive if I am not mistaken.
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LAZYSNIPER
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yes that's right to be delivered but if u got ur s20 fe 5g with the promo threw ee or on contract before the 12th of jan the imie number used to claim it wont be register as the provider put a block on it till the 14 days have passed
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Raag
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I managed to chat with Samsung chat support and they advised me to email my query to the promotion team on watchactiveoffer@samsungpromotions.claims
I have just emailed them with a copy of my receipt
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LAZYSNIPER
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well if u go to the claim form on the new hand set on the samsung members an click benefits u will see claim wacth click that an it will take u to form fill it out then put ur imie number it wont allow u as there is a block which is 14 days it's so u don't claim wacth then send the phone back
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LAZYSNIPER
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yes I did that too but I got my upgrade threw ee which they said the promo will work but for 14 days they have put my imie number on hold an after 14 day cooling of period it will allow me to claim ok
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