Whenever I try to update my new Classic 4, I get an error saying
I have tried to install and managed to download the update via the phone and also the watch, both ways say:
"Copying update to your watch..."
But after a few minutes I get a message saying:
"Couldn't copy update
Connect your watch to a wi-fi network, then try again."
My wifi is connected to the same network on the mobile and also the watch.
I have reset my watch a few times, I have also uninstalled all Samsung Wearable and Health apps and re-installed and for the last few days I have been trying to get this working and it has always failed.
Anyone else having this issue or got over this problem?
Solved! Go to Solution.
01-10-2021 03:31 PM in
Having same problem with Watch4. Have reset everything multiple times, sometimes separately and sometimes together. Samsung phone, SE20, and Watch4 are paired on Bluetooth and on the same WiFi network. We aren't the only ones with this problem.
02-10-2021 04:35 PM in
07-10-2021 02:36 PM in
I have managed to resolve my issue now. After days of re-trying it eventually just started working. So presumably Samsung have made a change. Incidentally I updated form the watch not the phone.
14-11-2021 07:20 AM in
Glad I found this link. Tried a recent 480MB software update (Galaxy Watch 4) via Galaxy Wearable app on Galaxy S21 Ultra, which failed to copy to watch - with the error message above.
Updated via watch and it worked - slowly - but it worked.
Samsung, please fix your software.
06-12-2021 07:33 PM in
The first update caused my watch to overheat and empty the battery. Fortunately the empty battery rebooted the watch and all returned to normal.
Dec 2021: New update (?) My watch finds the required update, starts downloading the update,
Downloading update for a couple of minutes with a timer counting down.
Then "Copying update" ... with rotating circle
Then just "Copying update" for a few minutes
Then: "Couldn't copy update
Connect your watch to a WiFi network, then try again"
Really SAMSUNG ?? Hardly better than Fitbit and their experimental software.