Cannot install anything on my Gear S3

[lI_SimoHahya_Il]

I always had difficulty install applications and watch faces on my Gear S3, however laterly it has become impossible.

Either I try from my watch, or my phone (BT or WiFi), I am getting timeout errors, or that my watch is not connected. However, this is not true, as I have my watch data, backup, etc, and on my watch, I can connect to the store and browse. But when it comes to installing anything, it hungs, and never complets it.

Until recently, I was able to do so, via BT, but now even this, takes forever and does not complete.

Phone: iPhone XS 64GB

OS: iOS 13.1.3

Watch: Samsung Galaxy Gear S3

One UI: 1.0

Tizen: 4.0.0.4

Software: R760XXU2ESF2

App version: 1.9.19101102

btw: I am having zero issues with Samsung Health app

[lI_SimoHahya_Il]

Great support... I will think twice next time I want to buy a Samsung product...

[CarlH]

Hi @lI_SimoHahya_Il. This isn't Customer Support, this is the Community where everyone can chip in with their experiences (as nobody has replied, I can only assume that they are unable to help). For a more immediate and quick response, our Customer Support can be reached on 03307 267 864 or through Facebook/ Twitter. 

As you are using an iPhone, I'm limited in the support I can provide regarding that. Are your apps and software up to date? Have you done a Factory Reset on your watch to see if this resolves the issue?

[lI_SimoHahya_Il]

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@CarlH wrote:

This isn't Customer Support, this is the Community where everyone can chip in with their experiences (as nobody has replied, I can only assume that they are unable to help). 

Are your apps and software up to date? Have you done a Factory Reset on your watch to see if this resolves the issue?

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Other companies, have support stuff monitoring the forums and reply to issues that users are unable to solve. That companies include Microsoft, Apple, LG, etc. I was expecting the same from Samsung, but seems I am asking too much.

Yes, all my software is up to date, as I have nothing installed, apart from 4 watch faces. Also my phone has latest versions of OS and Samsung apps.

I did a factory reset as you suggested, and these are the results:

1. Managed to connect to Galaxy Watch  and upload 2 skins.

2. Cannot connect to Samsung Health anymore (previously wasn't an issue)

3. My battery drains in less than 12 hours!!! I have GPS, WiFi swithced off, only BT is on.

So, now things are worse than before.

[iOSTriXFixX]

Hey you can also check your location and language settings and make sure they are set right. Go to iOS settings→ General→ Language & Region. Sometimes incorrect settings can cause such issues.