Cancelled ring sizing kit

[JerryS]

Hi. I recently ordered a Galaxy watch 7 direct from Samsung and they offered me a free Galaxy Ring sizing kit as part of it. I've received some parts of the order but the ring sizing kit was delivered to a warehouse they use rather than to my home address and after calling support they are saying the order was cancelled, it definitely wasn't by me, and they can't send a replacement.

I find it incredible that a company the size of Samsung cannot correct such a simple problem when it was them who delivered it to the wrong address.

Has any else had similar problems?

Thanks.

[Robin999]

Hi,

Touch wood...I've never had any issues with any deliveries. Did Samsung give you any reason for the cancellation ie out of stock?

[Keith4city]

Hi i never received my ring sizing kit i received my watch that was it

[JerryS]

Hi, No they didn't give me a reason. When I looked on DPD it had the warehouse delivery address rather than my home address and it also said there it was cancelled but no reason why

[JerryS]

That's really interesting, thanks for sharing

[Dres1963]

That was too bad sorry..

if you received it How to return the kit?