Hi all, I really hope someone can help me. Bought the s21 ultra and received the buds Pro with them. Great I thought, let's get them paired up.
Open the box and the pairing mode starts automatically. Awesome. But what's this? It gives me 2x options, either pair the left or the right bud but not both of them at the same time. Hmmm, okay, works probably as intended. Let's try this. Oh what's this now? They show as separate buds under Wear with their own icon and I only hear through either left or right? Also, there is an update which can't be applied as they are shown as separate buds in Wear and not together. I tried to re-pair them over and over, in different sequence, discharged and recharged them, paired then through the Bluetooth app and with Wear and it's always the same, the buds never pair with one another. IT'S SOOO FRUSTRATING.
Even if following the steps, I start registering one side, I get interrupted halfway through as it throws another new buds found pop up at me. If I cancel that and finish the other pairing = one bud. If I accept that pairing, the first one gets interrupted and = now only opposite bud is synced. If I then add the other bud via Wear, it is being treated as a different bud altogether and never linked with the other side.
I'm geeky, I know my stuff and dealt with other Bluetooth headsets before but never ran into an issue like that. It literally drives me insane as I can't even say what the error is, if it's me and I'm just stupid or if the buds are faulty and simply don't sync with one another.
Maybe someone else can help me?
And yes, I tried watching videos online etc. It doesn't help that the only way to force pairing is via opening the box as the buds themselves have no buttons.
