Remove it from the iphone's Bluetooth list and reset the Fit e. Then try establishing connection through the Galaxy Fit app. You can also check out this video; https://youtu.be/SsY10j4Q_Co (Galaxy Wearable: Connecting Fit 2 Pro with iPhone). The process is similar.
Hi , I'm running iOS 12.4.2 on my iphone 5s. The phone will find my new Galaxy Fit e, displaying D6C3 as shown on the Galaxy Fit e. But, when I tap connect, it just says 'connecting to band' and then eventually times out. It won't get past this point.
You mentioned resetting the device. How do I do that if I haven't been able to get it going in the first place?
I had the exact same issue on my 8 plus running on iOS 13.3. I just bought a fit e and tried to pair it right out of the box and nothing seemed to work.
What I did and worked is I took an android phone, because I wanted to see if it worked or not. It connected on the android phone and it seemed that there was a software update for the band. I did the update and disconnected the removed the device from the android phone.
After that I just opened the galaxy fit app on my iPhone and it connected right away with no issue.