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Burned by Samsung

(Topic created on: 23-07-2022 09:10 PM)
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hamiltonggs
Explorer
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IMG_20220720_195428.png

 I got me a Samsung Galaxy 4 watch to help monitor my heart,woke up last night feeling my wrist was burning so bad,I automatically took it off and had a bubbly blister burn ,1rst degree doc says, then I called Verizon I eas told I can return it but will have to pay for it regardless,im like say what,I get a pretty sever burn from the watch and I gotta pay,I asked if they're any other burns such as mine,i was told absolutely not,then got hung up on, I purchased a laptop, Samsung,the one that can bend, touchscreen with stylus and received a $200 plane jane laptop, which im able to return and get a refund,customer service needs 2 treat customers w/ respect not like oh well! #burnedbySG4watch#stillburns

 

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27 REPLIES 27
hamiltonggs
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IMG_20220723_124029_PANO.jpg

 Day 4 of burn from Samsung Galaxy 4 watch. And still nothing has been solved about this issue, got hung up on while talking to a #Samsung rep.  

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Tinker3
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Yes I have the same experience after wearing it for 3 weeks and there was burn and turned into a blister. It was slight sore

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crad
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S3 frontier silcone strap burn - blister 20230131_150133_1000013389_1675177295.jpg20230131_150113_1000013387_1675177275.jpg20230131_150124_1000013388_1675177286.jpg
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ChrisP88
Moderator
Moderator
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@crad If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

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ChrisP88
Moderator
Moderator
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@crad If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

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carrzey
Explorer
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I was burned with the watch 5. Samsung tested3 the watch..watch fine...so why is it burning me.seems burns are not uncommon
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carrzey
Explorer
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Wash yourself...really!. How insulating to blame the wearer for burns from a watch
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ChrisP88
Moderator
Moderator
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Have you spoken to our Product Liason Team about this, please?

If not, 

please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

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